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Industry Trends

Sustainable revenue growth is the #1 challenge for business leaders

Discover how customer-first strategies, customer success software, and AI-powered revenue intelligence drive sustainable SaaS growth. Learn best practices for reducing churn and boosting customer value.

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Industry Trends

Metrics that matter for customer-led growth

Discover key metrics enterprise B2B companies should use to drive customer retention and expansion. Learn how to measure, track, and grow predictable, scalable revenue streams.

Industry Trends

6 proven strategies to align Sales and Customer Success for revenue growth

Discover 6 strategies for aligning Sales and CS to drive revenue growth. Learn how account planning, AI, and collaboration unlock expansion opportunities.

Best Practices

6 essential customer success manager skills needed to build a revenue-driven CS team

Learn the six essential skills customer success leaders prioritize when hiring CSMs to drive revenue, foster relationships, and advocate customer value.

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Best Practices

5 Ways to More Actively Listen to Customers

Best Practices

3 Customer Renewal Strategies that Work in Uncertain Times

Business Continuity

Revising Your Customer Success Crisis Plan

How to Retain At-Risk Customers When Everyone is At-Risk

Best Practices

5 Best Practices for a Remote Customer Success Team

Product Updates

Get more out of SuccessBLOCS and APIs

5 Ways to Reduce Customer Churn for SaaS in a Recession

You Need a SaaS Churn Analysis ASAP. Here's Why.

The Best Customer Retention Strategies in B2B for 2020