See who's with us
With data, methodology, and workflows from customer success experts, you can take the right actions, deliver the right messages, and make the right impact to help customers achieve their goals while driving business growth.
Bring all your customer data together for a real-time, holistic view of even the most complex accounts. Gain full visibility to make smarter, data-driven decisions and ensure you deliver value at every touchpoint, no matter the complexity.
Totango builds products to unify your entire organization towards customer-led growth.. Every feature, integration, and workflow is designed to boost team efficiency, deliver insights that inform your strategy, and deliver a world class customer experience.
Discover key indicators of churn, upsell potential, and expansion opportunities with actionable playbooks and triggers. Stay proactive by addressing risks early, seizing opportunities, and guiding customers toward their goals with precision and confidence.
“Customer success is not dead, it simply needs to evolve. It’s time for a shake-up: a shift back to our core mission of delivering meaningful customer business outcomes for long-term retention and growth. This doesn't mean getting rid of the concept of customer success, but rather reshaping it to become more aligned with revenue and strategic business goals.”
Complete customer account profiles
Centralize all customer data in a single customer profile.
Customer health score
Tailor your health scores to customer segments for improved accuracy.
Customer journey templates
Implement new strategies quickly with pre-built customer journeys.
Automated workflows
Automate manual tasks to improve efficiency and effectiveness.
Email
campaignsEngage customers at scale to support renewal and expansion goals.
