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Webinar
November 21, 2024
Totango in Action: Live Product Walkthrough
Join us for an interactive live walkthrough of Totango from both CSM and leadership perspectives.
- Allows users to work together more effectively by connecting all of their software tools and services within a secure environment.
- Users can create channels for different teams, projects, offices, etc. in which they send messages, share files, and collaborate with external organizations.
- Allows users to search their team’s conversation history to find relevant messages, files, and channels, allowing conversations to become common institutional knowledge.
- Users can make voice or video calls with other members of their Slack workspaces right from the platform.
Slack is a powerful channel-based workplace collaboration tool that allows users to work together more effectively, connect all of their software tools and services, and find the information they need within a secure environment. It can be used across multiple devices and platforms and is equipped with features that allow users to chat, share files and collaborate with associates both one-on-one and in groups.
With Totango’s Slack Integration, you can share important account information, collaborate, create a task force, and much more from one single platform. Plus, using Totango’s Zoe Slack integration, anyone on your team has the ability to safely access your customer data, create touchpoints, assign tasks, view referenceable data and much more!
- Safely access and share key customer data with other team members whenever and wherever it is needed using Totango’s Zoe Slack Integration.
- Allow anyone in your company to add touchpoints to Totango accounts directly from Slack even if they are not a Totango user.
- Write back into Slack directly from Totango so that your teams don’t miss important notifications.
- Get real-time visibility into customer health so you can take action when necessary with the right teams and the right messaging to improve your customer relationships.
Similar Integrations
Gmail
Intercom
Bring Intercom conversations into a data table within Totango's account profiles.
Microsoft Outlook
Totango integrates with Microsoft Outlook to allow Outlook users to log emails and replies as TouchPoints on the customer’s timeline in Totango.
Slack
Totango Zoe in Slack makes customer data accessible whenever its needed