To support delivery of our services, Totango Inc. and its subsidiaries and affiliates (“Totango”, “We”, “Our”) engages and uses data processors with access to certain customer data (each, a "Subprocessor").This page provides important information about the identity, location and role of each Subprocessor.
Infrastructure Subprocessors
Totango uses the following Subprocessors to host customer data or provide other infrastructure that helps with delivery of our services:
Entity Name
Subprocessing Activities
Entity Country
Hosting Country
Amazon Web Services, Inc.
Cloud Service Provider
United States
United States, Germany
Other Subprocessors
Totango uses the following Subprocessors to perform other service functions:
Entity Name
Subprocessing Activities
Entity Country
Hosting Country
Zendesk, Inc.
Cloud-based Customer Support Services
United States
United States
FullStory
Digital User Experience Cloud based platform
United States
United States
SendGrid
Email Communication Cloud based platform
United States
United States
Intercom, Inc.
in-app services including product promotional banners, product walk-throughs, and support chat,
United States
United States
Jasper AI, Inc.
AI writing tool
United States
United States
OpenAI, L.L.C.
Large language model processing via APIs for customers using Totango's Account Summary features
United States
United States
New Relic, Inc.
Connectivity monitoring, logging & analytics
United States
United States
Sumo Logic, Inc.
Log monitoring and analysis
United States
United States
Totango In-App Subprocessors
Entity Name
Subprocessing Activities
Entity Country
Hosting Country
Vercel
Application Platform
United States
United States
Cloudflare
Web application firewall
United States
United States
Stripe
Billing & subscription management
United States
United States
Totango affiliates
Dependingon the geographic location of a customer and the nature of the services provided, Totango may also engage one or more of the following affiliates as Subprocessors to deliver some or all of the services provided to a customer:
Entity Name
Entity Country
Totango Metrics Ltd.
Israel
LOU Web Technologies
United States
Updates
As our business grows and evolves, the Subprocessors we engage may also change.
In case you would like to register to get updated about notifications of new Subprocessors of Totango, please send your details to Totango to privacy@totango.com and you will get updated if something changes.