All Data Privacy & Security

Totango subprocessor list

To support delivery of our services, Totango Inc. and its subsidiaries and affiliates (“Totango”, “We”, “Our”) engages and uses data processors with access to certain customer data (each, a "Subprocessor").This page provides important information about the identity, location and role of each Subprocessor.

Infrastructure subprocessors:

  • Entity Name: Amazon Web Services, Inc.
    • Subprocessing Activities: Cloud Service Provider
    • Entity Country: United States
    • Hosting Country: United States, Germany

Other subprocessors:

  • Entity Name: Zendesk, Inc.
    • Subprocessing Activities: Cloud-based Customer Support Services
    • Entity Country: United States
    • Hosting Country: United States
  • Entity Name: FullStory
    • Subprocessing Activities: Digital User Experience Cloud-based platform
    • Entity Country: United States
    • Hosting Country: United States
  • Entity Name: SendGrid
    • Subprocessing Activities: Email Communication Cloud-based platform
    • Entity Country: United States
    • Hosting Country: United States
  • Entity Name: Intercom, Inc.
    • Subprocessing Activities: In-app services including product promotional banners, product walk-throughs, and support chat
    • Entity Country: United States
    • Hosting Country: United States
  • Entity Name: Jasper AI, Inc.
    • Subprocessing Activities: AI writing tool
    • Entity Country: United States
    • Hosting Country: United States
  • Entity Name: OpenAI, L.L.C.
    • Subprocessing Activities: Large language model processing via APIs for customers using Totango's Account Summary features
    • Entity Country: United States
    • Hosting Country: United States
  • Entity Name: New Relic, Inc.
    • Subprocessing Activities: Connectivity monitoring, logging & analytics
    • Entity Country: United States
    • Hosting Country: United States

Totango in-app subprocessors:

  • Entity Name: Vercel
    • Subprocessing Activities: Application Platform
    • Entity Country: United States
    • Hosting Country: United States
  • Entity Name: Cloudflare
    • Subprocessing Activities: Web application firewall
    • Entity Country: United States
    • Hosting Country: United States
  • Entity Name: Stripe
    • Subprocessing Activities: Billing & subscription management
    • Entity Country: United States
    • Hosting Country: United States

Totango affiliates:

  • Entity Name: Totango Metrics Ltd.
    • Entity Country: Israel
  • Entity Name: LOU Web Technologies
    • Entity Country: United States

For the most current information, please refer to Totango's official Subprocessor List.