Keep track of important customer communications, and give team members visibility of all customer interactions in one place.
Capture customer communications in one place
Select accounts and contacts so that their emails and replies are automatically logged as touchpoints on the customer’s timeline in Totango. Boost operational efficiency and communication effectiveness by creating visibility of all customer interactions in the tool where your CSMs take action.
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Improve cross-functional visibility into customer interactions and communication to increase retention, renewal, and expansion.
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