Provide proactive support to customers and let your team resolve issues in one place by connecting customer service and support data to the platform where you automate workflows.
Proactively address customer problems
Bring key data from help desk tickets, customer satisfaction ratings, customer health, into Totango customer success software in real-time. Give CSMs visibility and access to customer support data directly in Totango, so teams can help customers resolve problems or course-correct customer issues that may lead to churn. And save time by only logging into one tool.
Strengthen your early warning system
Allow customer support tickets to trigger notifications and customer success workflows that help CSMs and other team members modify their engagements with customers.
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