Improve customer health scores
Use customer data to represent, analyze, and act on good, average, or poor customer health.
Use customer data to represent, analyze, and act on good, average, or poor customer health.
Totango provides unlimited scalability and unmatched time to value to help cross-functional enterprise businesses create a 360° view of customer health and improve data visibility across the organization.
Customize your customer health score using a basic or multidimensional model. Use data that is meaningful to your business including usage, adoption, VOC, and more.
Use health scores to create cohorts of customers in combination with other data sets. Easily identify and analyze which customers need your attention.
Define workflows and customer engagements based on health scores. Trigger activities when customers move between good, average, and poor health categories.
Totango combines customer insights from a business perspective from our CRM system with a product usage point of view directly from our app to give a well-rounded overview of their overall health.
Morten Hagen
VP of Sales, SAM Labs
SuccessBLOCs are pre-built customer success program templates, embedded with industry best practices so you can get started quickly, and improve the churn and retention metrics that matter.
Understand and improve the health of your customers with multidimensional health.
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Implement a proactive customer nurture strategy that scales to support thousands of customers.
Learn how Totango can help you achieve your customer success goals.
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