Customer Success Resources

From white papers to research reports: browse through these great learning resources on the business, methodology, technology, and practice of Customer Success. We're passionate about listening, learning, and developing best practices – and then passing them on to you.

CS No BS Podcast

Jump right into no-nonsense conversations with some of the most influential leaders in customer success.

Customer Success Glossary

Keep up with our continually evolving industry and empower yourself with the latest Customer Success terms, definitions, and knowledge.

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ROI Study

In this study, GTM Partners shares how Totango + Catalyst was able to help Github achieve 130% NRR, and Waystar and Aruba see a 20% reduction in churn and a 20% increase in retention, respectively.

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FEATURED CONTENT

Aligning your go-to-market for growth

Download insights from customer success and go-to-market leaders.

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FEATURED CONTENT

The next generation of customer success: Four key behaviors of leading customer success (CS) teams

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FEATURED CONTENT

Navigating the Shift: Harnessing Customer-Led Growth for Success

Your CLG guide to increase net revenue retention

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FEATURED CONTENT

A CRO’s Guide to Aligning Sales and CS for Stronger Revenue Results: 2024 Edition

A data-filled look at what drives pre- and post-sales alignment

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FEATURED CONTENT

Best practice guide for CS + sales leaders to measure critical business outcomes

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FEATURED CONTENT

The 2022 Customer Success Industry & Salary Report

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FEATURED CONTENT

Customer Journey Map Template

A customer journey map template lays out a path to optimal outcomes promoting client retention. Download a template you can adopt and adapt to optimize your customers’ experience and increase client retention.

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