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Industry Trends

Sustainable revenue growth is the #1 challenge for business leaders

Discover how customer-first strategies, customer success software, and AI-powered revenue intelligence drive sustainable SaaS growth. Learn best practices for reducing churn and boosting customer value.

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Industry Trends

Metrics that matter for customer-led growth

Discover key metrics enterprise B2B companies should use to drive customer retention and expansion. Learn how to measure, track, and grow predictable, scalable revenue streams.

Industry Trends

6 proven strategies to align Sales and Customer Success for revenue growth

Discover 6 strategies for aligning Sales and CS to drive revenue growth. Learn how account planning, AI, and collaboration unlock expansion opportunities.

Best Practices

6 essential customer success manager skills needed to build a revenue-driven CS team

Learn the six essential skills customer success leaders prioritize when hiring CSMs to drive revenue, foster relationships, and advocate customer value.

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Customer Centricity

SAP's Transformation and Innovation in Customer Success

Customer Success

What Is Customer Success?

Low-Touch vs High-Touch CS Models
Best Practices

Low-touch vs. high-touch customer success models

Customer-led growth
Go-to-market strategy
Customer Success

How Should You Define Customer Success?

Voice of the Customer

Getting Started with a Customer Success Program at Lucid

Customer Onboarding

5 Tips to Deliver a Great SaaS Customer Onboarding Experience

Customer Success

5 Ways Customer Success Automation Can Maximize Your CS Team’s Time

Customer Engagement

Engaging Customers During COVID-19: How to Cut Through the Noise

Customer Engagement

Proactive Stakeholder Engagement - Key Strategies During Covid-19 From Lucid and Totango