Escalations

It's easier than you think to turn an irate customer into a loyal brand advocate. Problems inevitably arise, its how you solve them that makes all the difference. How are you managing customer escalations? Learn these best practices.

Resolve Escalations and Deepen Customer Relationships with Totango’s New SuccessBLOC

5 Tips for Better Customer Success: Respond to Upset Customer Downgrades Effectively

4 Effective Strategies for Communicating with Upset Customers

Automate Escalation Processes for Optimized Customer Experience

The Top 5 Customer Escalation Best Practices You Need to Know

How to Handle Customer Escalations in the New Customer-Centered Economy