Customer Success vs. Customer Service: How They Work Together
Customer Success
The Top 7 Customer Success Trends for 2020
Customer Success
The Top Customer Success Factors to Help You Create an Enterprise-Wide Strategy
The rise of the recurring revenue business model has placed the customer in control of their business partnerships. Customer value is now achieved over repeated cycles of renewal…
Customer Success
Customer Success vs Account Management: Understanding What Each Team Does
Customer success and account management share common goals: Building customer loyalty and driving growth.
Customer Success
Understanding the Customer Success Team Structure
The success of an enterprise depends more than ever on the Customer Success (CS) team. A CS team’s primary purpose is to build, maintain …
Customer Success
Bentley Doubles Down on Customer Success with Totango’s New Dynamic Assignment Solution
This week, Totango launched Dynamic Assignment, a new innovation that taps into a fluid group of specialists throughout the enterprise and matches their expertise …
Customer Success
Customer Success: Roles Within a B2B Enterprise
Customer Success
Customer Delight vs Customer Satisfaction: How These Two Concepts Work Together
Satisfaction is practical. Delight is emotional. That is the big difference in the customer delight vs customer satisfaction divide.
Customer Success
Your Customer Success Workflow: A Guide to Understanding and Optimizing It
