Revenue growth

What is a quarterly business review? Three keys to a great QBR

Customer health score: A guide to improving client satisfaction

What Is CSAT and how can it help you improve satisfaction?

Gross retention vs. net retention: What’s the difference?

How to calculate adoption rate and its impact on customer lifetime value

What is customer health score?

Customer Health Score takes multiple dimensions of customer data measures and consolidates them into a single representation of green, yellow or red. It is a consolidation all the information the company has about the customer, from all probes, people and systems, past and current.

Your 90 day plan as a new VP of Customer Success

Congratulations! You’ve just been appointed as a new VP of Customer Success. Now what?

How to build an early customer warning system