Metrics that matter

Metrics that matter for customer-led growth

Discover key metrics enterprise B2B companies should use to drive customer retention and expansion. Learn how to measure, track, and grow predictable, scalable revenue streams.

Customer success dashboard KPIs: Nine CS metrics to track

What is a quarterly business review? Three keys to a great QBR

Customer health score: A guide to improving client satisfaction

What Is CSAT and how can it help you improve satisfaction?

Gross retention vs. net retention: What’s the difference?

The top 5 customer onboarding metrics and how to leverage them

How to calculate adoption rate and its impact on customer lifetime value

What is customer health score?

Customer Health Score takes multiple dimensions of customer data measures and consolidates them into a single representation of green, yellow or red. It is a consolidation all the information the company has about the customer, from all probes, people and systems, past and current.