Go-to-market strategy

Low-touch vs. high-touch customer success models

How to create a customer success adoption plan

Adoption is a stage in a journey, not a point in time. It is the process of continuing to derive ever-more value from your products and services. This experience of value is critical to the health of your customer relationship, so you need a customer success adoption plan.

The top 5 customer onboarding metrics and how to leverage them

5 best practices for effective customer escalation handling

Your 90 day plan as a new VP of Customer Success

Congratulations! You’ve just been appointed as a new VP of Customer Success. Now what?