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Go-to-market strategy

Industry Trends

Hand-in-hand, not handoff: How a three-legged stool approach fuels growth

Industry Trends

New year, new CS: 2023 recap and what’s to come in 2024

Perspectives

3 ways to use a ‘listen-and-learn’ approach to drive alignment and growth

Industry Trends

Harmonizing sales and CS to drive revenue growth and deliver value

Perspectives

Harmonizing sales and CS to drive revenue growth and deliver value (Part 2)

Product Updates

Totango named 3x TrustRadius “Best of” award winner in customer success

Industry Trends

Trends shaping The Forrester Wave™: Customer Success Platforms report

Best Practices

Customer success team structure: Four best practices

Best Practices

6 essential customer success manager skills needed to build a revenue-driven CS team