Customer-led growth

How to create a customer success adoption plan

Adoption is a stage in a journey, not a point in time. It is the process of continuing to derive ever-more value from your products and services. This experience of value is critical to the health of your customer relationship, so you need a customer success adoption plan.

How to calculate adoption rate and its impact on customer lifetime value

5 best practices for effective customer escalation handling

What is customer health score?

Customer Health Score takes multiple dimensions of customer data measures and consolidates them into a single representation of green, yellow or red. It is a consolidation all the information the company has about the customer, from all probes, people and systems, past and current.

Your 90 day plan as a new VP of Customer Success

Congratulations! You’ve just been appointed as a new VP of Customer Success. Now what?

How to build an early customer warning system

Top 10 reasons for customer account cancellation (and what you can do to stop it)