Dilip Kumar, COO of Group Services at Dimension Data, says client success is not just managing churn and renewals but about the entire client journey and client experience. Totango helps Dimension Data optimize conflicting business tools and processes to scale the company efficiently. Touchpoints allow them to deliver value to their customers constantly and drive adoption of key product features
Allie Irvin, Head of CS at Extreme Networks, discusses key strategies for driving impact through scaled customer success initiatives. Explore the importance of building a multidisciplinary customer success team, working cross-functionally with various partners, and reevaluating KPIs for scaled CS.
Watch Story
With Totango, Waystar managed client success by prioritizing risk in a growing business, successfully reducing churn by 20%.
Watch Story
Aruba’s one-to-many CS program successfully scaled their customer experience, while maintaining a personalized approach.
Watch Story