CUSTOMER STORIES

TaskRabbit focuses on customers’ successes

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IMPROVEMENT IN TASKER EARNINGS
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“We are investing in our future success by creating longer-retaining Taskers with higher lifetime value.”


Morgan Courtney, Director of Customer Success, TaskRabbit

TaskRabbit is a gig economy company connecting customers with skilled Taskers so customers can get more done in less time. Using Totango, they’ve effectively retained their Taskers by helping them achieve their earnings goals and drive a 3x improvement in Tasker earnings.

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Increased 360 visibility

Aruba succeeds in retention and growth

Aruba’s one-to-many customer success program successfully scaled their customer experience, while maintaining a personalized approach and achieving an impressive 30-point increase in NPS.

50%
DECREASE IN MANUAL WORK

Egnyte ignites CS productivity and efficiency

Egnyte used Totango’s automation and personalization capabilities to improve their onboarding process, enabling them to significantly reduce manual work by 50%.

3x
IMPROVEMENT IN TASKER EARNINGS

TaskRabbit focuses on customers’ successes

TaskRabbit helped their Taskers achieve a 3x improvement in Tasker earnings, enabling them to retain their best Taskers and drive growth for their business.