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Totango customers scale efficiently, deliver continuous customer value at each stage of the customer journey, and drive predictable growth for their businesses.

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“Totango has quickly proven its value and helped us become the trusted advisor for both Waystar customers and our leadership.”

Joe Tichenor
Senior Client Insights Manager
Waystar Communications

30%

NPS Improvement

20%

Retention rate improvement

10%

Reduction in non-activated customers

Aruba succeeds in retention and growth

Aruba’s one-to-many customer success program successfully scaled their customer experience, while maintaining a personalized approach and achieving an impressive 30-point increase in NPS.

50%
DECREASE IN MANUAL WORK

Egnyte ignites CS productivity and efficiency

Egnyte used Totango’s automation and personalization capabilities to improve their onboarding process, enabling them to significantly reduce manual work by 50%.

130%
NET REVENUE RETENTION

Github’s rapid growth

During a time of rapid growth, Github utilized Totango to scale their CS ops while driving their NRR to over 130%.

20%
REDUCTION IN CUSTOMER CHURN

Waystar tackles risk and churn

With Totango, Waystar managed client success by prioritizing risk in a growing business, successfully reducing churn by 20%.

3x
IMPROVEMENT IN TASKER EARNINGS

TaskRabbit focuses on customers’ successes

TaskRabbit helped their Taskers achieve a 3x improvement in Tasker earnings, enabling them to retain their best Taskers and drive growth for their business.

222%
ENGAGEMENT INCREASED

How Braze increased CS platform engagement by over 220%

Learn how Braze increased platform adoption by over 220%, streamlined workflows, and enhanced cross-functional collaboration to create a dynamic, centralized post-sales hub that drives efficiency and growth.

Increased 360 visibility

Why Teamwork made the switch to Totango

By leveraging Totango’s powerful technology and taking a digital-first approach to customer success early on, Teamwork has been able to drive scalability and growth.