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Industry Trends

Sustainable revenue growth is the #1 challenge for business leaders

Discover how customer-first strategies, customer success software, and AI-powered revenue intelligence drive sustainable SaaS growth. Learn best practices for reducing churn and boosting customer value.

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Industry Trends

Metrics that matter for customer-led growth

Discover key metrics enterprise B2B companies should use to drive customer retention and expansion. Learn how to measure, track, and grow predictable, scalable revenue streams.

Industry Trends

6 proven strategies to align Sales and Customer Success for revenue growth

Discover 6 strategies for aligning Sales and CS to drive revenue growth. Learn how account planning, AI, and collaboration unlock expansion opportunities.

Best Practices

6 essential customer success manager skills needed to build a revenue-driven CS team

Learn the six essential skills customer success leaders prioritize when hiring CSMs to drive revenue, foster relationships, and advocate customer value.

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Proactive Churn Prevention Promotes Customer Retention

Product Updates

Wrapping up 2020 and Fiji Release!

Research

Top 5 Takeaways from the Cisco Customer Experience Specialization Certification

Customer Success

New Trends in Customer Success You Need to Know About in 2021

Customer Success

Why Customer Success Is So Important and How to Promote It

Customer Loyalty

7 Best Digital Customer Journey Steps to Inspire Loyalty

Customer Success

Customer Success Team Accountability Gets You Closer to Your Goals

Customer Success

Customer Success Salary Report for 2020: What Factors Impact the Bottom Line?

Product Updates

Totango Product Update -Staying warm in Fiji