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Industry Trends

Sustainable revenue growth is the #1 challenge for business leaders

Discover how customer-first strategies, customer success software, and AI-powered revenue intelligence drive sustainable SaaS growth. Learn best practices for reducing churn and boosting customer value.

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Industry Trends

Metrics that matter for customer-led growth

Discover key metrics enterprise B2B companies should use to drive customer retention and expansion. Learn how to measure, track, and grow predictable, scalable revenue streams.

Industry Trends

6 proven strategies to align Sales and Customer Success for revenue growth

Discover 6 strategies for aligning Sales and CS to drive revenue growth. Learn how account planning, AI, and collaboration unlock expansion opportunities.

Industry Trends

How to support more women in revenue leadership roles in the tech industry

Explore strategies for advancing women in tech and leadership roles. Learn how diversity drives profitability and fuels innovation in the industry.

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Voice of the Customer

Net Promoter Score Question Best Practices: How to Ask Them and How to Follow Up

Best Practices

5 Tips for Leading an All-Star Customer Success Team

Customer Engagement

How to Be a Customer Success Ghostbuster

Voice of the Customer

Why NPS Scoring Isn't Enough For Customer Success

Customer Journey

Customer Journey Optimization: 2021 Beginner’s Guide

Escalations

5 Tips for Better Customer Success: Respond to Upset Customer Downgrades Effectively

Product Adoption

Understand What Is Driving Customer Adoption

Voice of the Customer

Learn How to Get Customer Feedback Easily and Efficiently

Company News

Growing The Customer Success Category: Totango’s $100M Funding