In the third part of our four part interview with Amy Friedman, a passionate customer success pro, she talks about metrics for customer success.
Top metrics:- Number of logins (proxy for usage)- What features are getting used (to focus product development and training)- Renewal percentages- Churn rate (number of customers, revenues per customer)- Accounts payableKey success factor for customer success- Centralized repository of customer dataThe other installments in this four part series include:1. What does it take to be a customer success professional: role and responsibilities2. What are the challenges in the life of a customer success professional3. Metrics and measurements for customer success management 4. Case study: putting customer success management together at LucideraAbout Amy FriedmanAmy has over 15 years marketing for software and SaaS companies with the last 4 years as a customer success. She has worked in customer success for Informatica, Fundly, Rearden Commerce and LucidEra and is speaking candidly about the beauty and the challenges of a customer success professional. I really love this series with Amy as she is giving a candid look in the kitch of customer success management, a new but growing profession.What do you think? What are your key metrics in customer success?
%201.svg)
