Totango Product Update: What’s New to Optimize CS

July 28, 2022 9 AM PST | 12 PM EST

Come see how our Q2 launches help CSMs save time and create more efficient workflows, then get an in-depth look at some new Q3 features to drive growth.

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Online/Virtual – Free

Thursday, July 28, 2022

Today with so much uncertainty in the economy, it’s more important than ever to double down on your current customer base and invest in customer success. Come see how our Q2 launches help CSMs save time and create more efficient workflows, then get an in-depth look at some new Q3 features to drive growth:

  • Optimizing company-wide collaboration to drive expansion opportunities
  • Increasing digital engagement with new campaign flows
  • Enhancements to the Customer Experience Canvas user interface
  • New SuccessBLOCS to drive engagement, advocacy, and growth

Join Ravit Danino, SVP of Product at Totango, as she highlights product innovations that will help you deliver continuous customer value at every stage of their journey.

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Speakers

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Agenda

9:00-9:05 PST

Welcome

Karen Budell, CMO, Totango

9:05-9:15  PST

The next generation of CS
Everything you need to know: new research, new success stories, new paradigms

Alistair Rennie, CEO, Totango
Karen Budell,
CMO, Totango

9:15-9:30  PST

Expanding Totango partnerships & innovation
Deep-dive on Totango's latest innovations and integrations to our CS software

Ravit Danino, SVP of Product, Totango

9:30-9:50  PST

Delivering CS outcomes
The "X" factor—Learn how Waystar leans into CXO partnerships to drive results

Madhavi Bezwada, VP Client Success, Waystar

9:50-10:05  PST

Driving outsized impact with scaled CS
How Extreme Networks uses digital programs to drive business growth

Allie Irvin, Head of CS, Extreme Networks

10:05-10:25  PST

CS hot takes!
Spicy conversation on the most challenging and exciting topics facing the CS industry

Erika Brookes, CMO, Higher Logic
Kristin Hayer, Founder and CEO, The Success League
Peter Armaly, VP of Customer Success, ESG
Chris Dishman, SVP Global CS, Totango

10:25-10:30  PST

Close & Thank You

Chris Dishman, SVP Global CS, Totango

Register today to watch

Register today

Register Today

Watch Now
hosted by:
Kevin O'Came

Ravit Danino
SVP of Product
Totango

Kevin O'Came
Kevin O'Came

Today with so much uncertainty in the economy, it’s more important than ever to double down on your current customer base and invest in customer success. Come see how our Q2 launches help CSMs save time and create more efficient workflows, then get an in-depth look at some new Q3 features to drive growth:

  • Optimizing company-wide collaboration to drive expansion opportunities
  • Increasing digital engagement with new campaign flows
  • Enhancements to the Customer Experience Canvas user interface
  • New SuccessBLOCS to drive engagement, advocacy, and growth

Join Ravit Danino, SVP of Product at Totango, as she highlights product innovations that will help you deliver continuous customer value at every stage of their journey.

Featuring leaders from:

Waystar

Read the transcript

Register today

Register Today

Watch Now
hosted by:
Kevin O'Came

Ravit Danino
SVP of Product
Totango

Kevin O'Came
Kevin O'Came

Want the basics? Review the 2022 Customer Success Industry & Salary Report.

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FEATURING:
Kevin O'Came

Ravit Danino
SVP of Product
Totango

Kevin O'Came
Kevin O'Came
Kevin O'Came
Kevin O'Came