Enhancing cross-functional alignment: leveraging in-app communications for customer success

June 29, 9 AM PST | 12 PM ET

Don't miss out on this opportunity to gain valuable insights and take your customer success initiatives to new heights. Join us and unlock the growth potential within your organization through the power of in-app communications.

Register today

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hosted by:
Kevin O'Came

Kristin Lisson 

Director of Customer Enablement & Training, Totango

Kevin O'Came

Rachel Pardue

Director of Product Management, In-App, Totango

Kevin O'Came

Lauren Kiser

Director of Product Marketing, Totango

In today's competitive business landscape, achieving growth hinges on two crucial factors: improving customer retention and driving Net Revenue Retention (NRR). However, these objectives often encounter obstacles due to a lack of clear cross-functional alignment and ineffective communication across teams.

Our recent announcement of Totango In-App, a new product advanced by the acquisition and integration of Lou, an in-product experience builder and digital adoption platform, helps break down those communication silos across teams to create a shared focus on customer growth.

Join us for an enlightening session with industry experts from Totango—Kristin Lisson, Director of Customer Enablement & Training, and Lauren Kiser, Director of Product Marketing—and Rachel Pardue, former co-founder and CEO of Lou and new Director of Product Management for Totango In-App. They will delve into the additive power of in-app communications and help you discover how this breakthrough tool can revolutionize cross-functional initiatives in customer success.

Drawing from their extensive experience as leaders in business-critical teams, our speakers will share practical strategies and real-world examples. Learn how Totango leverages in-app communications to fast-track customer onboarding, drive product adoption, and streamline user feedback. By delivering exceptional customer experiences, Totango paves the way for tangible business results.

Don't miss out on this opportunity to gain valuable insights and take your customer success initiatives to new heights. Join us and unlock the growth potential within your organization through the power of in-app communications.

Featuring leaders from:

Waystar

Read the transcript

Register today

Save your spot

Save Your Spot
hosted by:
Kevin O'Came

Kristin Lisson 

Director of Customer Enablement & Training, Totango

Kevin O'Came

Rachel Pardue

Director of Product Management, In-App, Totango

Kevin O'Came

Lauren Kiser

Director of Product Marketing, Totango

Want the basics? Review the 2022 Customer Success Industry & Salary Report.

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FEATURING:
Kevin O'Came

Kristin Lisson 

Director of Customer Enablement & Training, Totango

Kevin O'Came

Rachel Pardue

Director of Product Management, In-App, Totango

Kevin O'Came

Lauren Kiser

Director of Product Marketing, Totango

Kevin O'Came
Kevin O'Came

Speakers

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