View Part 1 Replay

‍Develop Unique Customer Journeys

Date: April 20, 2022
Time: 10 am PT/1 pm ET (30 min)

Join Customer Success Manager at Totango, Claire Carlson, and Director of CX Operations at Simpleview, Luke Johnson, to hear firsthand how Simpleview has been using the Customer Experience Canvas to visualize and proactively manage his renewal and nurture journeys, and drive the right actions from his team.  Claire and Luke will also share specific recommendations on how to get started designing your customer journeys in Canvas, how to use Canvas to effectively communicate the goals and activities for each journey, and the essential steps to set your team up for success.

What you'll learn:

• best practices for getting started with designing your customer journey in Canvas
• how to operationalize a retention and ARR journey with Canvas
• how to operationalize a nurture program with Canvas

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