Accelerating Customer-Led Growth with AI

November 14, 2024 | 8:00 AM PST (11:00 AM EST)

In his first appearance as the Totango + Catalyst’s new Chief Product Officer, Keith Frankel will discuss with co-CEO, Alistair Rennie, the future of AI in customer success and how it’s technological capabilities will help leading businesses to more precisely predict churn, identify expansion opportunities and accelerate customers to their most desired outcomes.

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Online/Virtual – Free

Thursday, November 14, 2024

AI has the potential to do more than just improve team efficiency and productivity metrics. Fine-tuned with holistic customer data, AI will be the new strategic partner in helping customer success and go-to-market teams achieve customer-led growth through AI-assisted insights and predictive analytics. 

Totango is thrilled to shine the spotlight on Keith Frankel, former CEO and founder of Parative AI, who along with his team, joined our company to accelerate our AI roadmap. Their commitment exponentially enhances the talent and technical intelligence that power our market leading solutions to drive customer growth. 

In his first appearance as Totango Chief Product Officer, Frankel and Totango co-CEO, Alistair Rennie, will discuss the future of AI in customer success and how putting customer data and AI into motion will help leading businesses more precisely predict churn, identify expansion opportunities and quickly optimize for desired customer outcomes.

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Speakers

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Agenda

9:00-9:05 PST

Welcome

Karen Budell, CMO, Totango

9:05-9:15  PST

The next generation of CS
Everything you need to know: new research, new success stories, new paradigms

Alistair Rennie, CEO, Totango
Karen Budell,
CMO, Totango

9:15-9:30  PST

Expanding Totango partnerships & innovation
Deep-dive on Totango's latest innovations and integrations to our CS software

Ravit Danino, SVP of Product, Totango

9:30-9:50  PST

Delivering CS outcomes
The "X" factor—Learn how Waystar leans into CXO partnerships to drive results

Madhavi Bezwada, VP Client Success, Waystar

9:50-10:05  PST

Driving outsized impact with scaled CS
How Extreme Networks uses digital programs to drive business growth

Allie Irvin, Head of CS, Extreme Networks

10:05-10:25  PST

CS hot takes!
Spicy conversation on the most challenging and exciting topics facing the CS industry

Erika Brookes, CMO, Higher Logic
Kristin Hayer, Founder and CEO, The Success League
Peter Armaly, VP of Customer Success, ESG
Chris Dishman, SVP Global CS, Totango

10:25-10:30  PST

Close & Thank You

Chris Dishman, SVP Global CS, Totango

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hosted by:
Kevin O'Came

Keith Frankel
Chief Product Officer, Totango

Kevin O'Came

Alistair Rennie
Chief Executive Officer, Totango

Kevin O'Came

AI has the potential to do more than just improve team efficiency and productivity metrics. Fine-tuned with holistic customer data, AI will be the new strategic partner in helping customer success and go-to-market teams achieve customer-led growth through AI-assisted insights and predictive analytics. 

Totango is thrilled to shine the spotlight on Keith Frankel, former CEO and founder of Parative AI, who along with his team, joined our company to accelerate our AI roadmap. Their commitment exponentially enhances the talent and technical intelligence that power our market leading solutions to drive customer growth. 

In his first appearance as Totango Chief Product Officer, Frankel and Totango co-CEO, Alistair Rennie, will discuss the future of AI in customer success and how putting customer data and AI into motion will help leading businesses more precisely predict churn, identify expansion opportunities and quickly optimize for desired customer outcomes.

Featuring leaders from:

Waystar

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hosted by:
Kevin O'Came

Keith Frankel
Chief Product Officer, Totango

Kevin O'Came

Alistair Rennie
Chief Executive Officer, Totango

Kevin O'Came

Want the basics? Review the 2022 Customer Success Industry & Salary Report.

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FEATURING:
Kevin O'Came

Keith Frankel
Chief Product Officer, Totango

Kevin O'Came

Alistair Rennie
Chief Executive Officer, Totango

Kevin O'Came
Kevin O'Came

Tim Sanders
VP Research Insights, G2

Kevin O'Came