TaskRabbit is a gig economy company connecting customers with skilled Taskers so customers can get more done in less time. Using Totango, they’ve effectively retained their Taskers by helping them achieve their earnings goals and drive a 3x improvement in Tasker earnings.
Allie Irvin, Head of CS at Extreme Networks, discusses key strategies for driving impact through scaled customer success initiatives. Explore the importance of building a multidisciplinary customer success team, working cross-functionally with various partners, and reevaluating KPIs for scaled CS.
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With Totango, Waystar managed client success by prioritizing risk in a growing business, successfully reducing churn by 20%.
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Aruba’s one-to-many CS program successfully scaled their customer experience, while maintaining a personalized approach.
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