Kickstart 2025 with the ultimate strategy for repeat revenue: Customer-Led Growth. Get the guide.
With Totango, Waystar managed client success by prioritizing risk in a growing business, successfully reducing churn by 20%.
This guide defines customer-led growth and demonstrates why it matters to businesses. Download the guide to start driving customer-led growth today.
Join our upcoming webinar for CS and Sales leaders to learn how to protect and grow revenue streams from your current customers.
The Only Enterprise CSP with Enterprise-Grade Custom AI Models for Driving Growth
New ROI Metrics Capability Helps Customer Success Teams Deliver Tangible Results and Maximize Business Impact on Customers
The Leader in Customer Success Management Recognized for Best Solution in Mobile and CRM Categories
Flagship Industry Awards Expanded for the First Time to Recognize and Celebrate the Best Customer Success Teams
The Customer Success Community Gathers to Share Best Practices and Advance the State of the Profession
We’ve all heard the statistics: It cost 5 times as much to acquire a customer than to keep one.
Totango, the leader in customer success management and user engagement, today announced the addition of several new enterprise accounts, including Jobvite, Support.com and Innography, to its customer portfolio fueling the company's phenomenal growth in the last quarter.
Turn Insights Into Action With the Industry's Most Comprehensive Customer Success Intelligence and Productivity Solution
Industry Awards for Leading Customer Success Professionals Drive Value to Their Customers
Customer Retention Cost Metric Helps Subscription Businesses Benchmark Customer Success Efforts and Investment
2015 State Of The Customer Success Profession
Customer loyalty is critical for any business. Loyal B2B customers are made; they don’t just happen.
Leading Industry Event Will Bring Together Hundreds of Attendees From SaaS and Subscription Businesses
Finally, we have the winners of the 2015 CRM Watchlist. This year, it was tougher than ever to win, but these companies have what it takes to make a big impact on the markets they play in.
Recently, a small resort town in Colorado, Steamboat Springs attracted The New York Times' attention when it decided to take drastic action to improve customer service there.
As SaaS companies expand their Customer Success initiatives and teams, what advice would you give them on thinking about the role of Customer Success?
Customer loyalty is key in the new economy.
Data’s ability to anticipate and understand human behavior is not limited to business-consumer interactions: it has the ability to implement much-needed change in the way we engage with customers in general.
