CATALYST PLATFORM

Focus on critical business outcomes, not just adoption

Outdated strategies focused on task management limit growth. To retain and grow revenue, prioritize value delivery by helping each customer achieve their business goals.

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Transform customer success from a cost center to a revenue engine

Prioritize helping customers achieve the reason they bought your platform in the first place

220
%
Increased CS engagement
1300
hrs
of admin time saved
16
%
Increased retention

Welcome to the new era of CS:
Customer-Led Growth

Post-sale teams need a fresh approach to retain and expand customers in a competitive landscape. Forward-thinking leaders must prioritize:

Customer value

Refocus your team on helping customers achieve the outcomes they wanted when they bought your platform.

Best practice guide for CS + sales leaders to measure critical business outcomes

Digital success

Identify and scale effective strategies with ease by using automation to run plays and campaigns across customer segments.

Customer-Led podcast: The new blueprint for digital CS

Revenue growth

Eliminate surprises with data you can rely on (goodbye, usage-based health scores; hello, outcome-based metrics).

Navigating the Shift: Harnessing Customer-Led Growth for Success

See Catalyst in action

Customer-Led Growth (CLG) is so impactful because it keeps the focus where it needs to be: customers! As they achieve success, they’ll renew, expand, become natural advocates and so much more. That plus bringing together CS and Sales lead to an outsized impact for organizations.

Dan Ennis
Scale Team Manager, Customer Success, Monday.com
Aruba
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Take control of your customer portfolio

Totango Composable Customer Success software enables your business to drive predictable revenue growth through retention, renewal, and expansion by allowing you to compose, manage, and iterate your true product: your customer journey.
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The leading platform to drive growth through your customers

Highest ratings on G2