Welcome new community members and re-engage inactive members to ensure your community has a strong use base.
Listen to and understand feedback, follow up on product ideas, and celebrate community wins with your customers.
Proactively utilize the valuable insights extracted from community engagement data to improve customer relationships.
Each SuccessBLOC is embedded with industry best practices to help you get started quickly and achieve customer outcomes faster.
Goals & KPIs
Segments
Workflows
Campaigns
Goals & KPIs
Pre-built scorecards include KPIs—including registration trend and number of users posting discussions—to measure registration, engagement, and feedback.
Segments
Pre-configured audience segments—including customers with registered users and users who have posted a discussion—to better understand user engagement.
Request DemoWorkflows
Triggered workflows containing tasks and actions to proactively follow up on user ideas, celebrate account engagement, and assign a community manager.
Campaigns
Automated emails triggered by account and user segments to welcome new users to the community and engage inactive community members.
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Customer Experience
Totango
July 21, 2020
July 21, 2020
Use the Net Promoter Score SuccessBLOC to turn NPS to actions. This SuccessBLOC includes everything you need to run Net Promoter campaigns, calculate your NPS Score and present it in a simple way, and trigger the right action based on your customers’ responses. Once installed, this SuccessBLOC will give you the foundation you need to engage with all your customers based on their feedback.
Measure success for the customer and success for the business
Drive best-in-class customer loyalty
Maintain a high campaign response rate
Manage and reduce accounts at risk due to low NPS
Provide a great CSAT experience
Filter and analyze groups of users or accounts to stay ahead of behaviors and deliver success
Automatically triggered or manual workflows containing sets of tasks and actions, prompting Customer Success Managers to focus on the most meaningful activities right on time
Automate your communications using campaigns to send automation emails triggered by various goals
Help your team with company and industry best practices to shorten the learning and training time and create consistency across your engagements