Welcome new community members and re-engage inactive members to ensure your community has a strong use base.
Listen to and understand feedback, follow up on product ideas, and celebrate community wins with your customers.
Proactively utilize the valuable insights extracted from community engagement data to improve customer relationships.
Each SuccessBLOC is embedded with industry best practices to help you get started quickly and achieve customer outcomes faster.
Goals & KPIs
Segments
Workflows
Campaigns
Goals & KPIs
Pre-built scorecards include KPIs—including registration trend and number of users posting discussions—to measure registration, engagement, and feedback.
Segments
Pre-configured audience segments—including customers with registered users and users who have posted a discussion—to better understand user engagement.
Request DemoWorkflows
Triggered workflows containing tasks and actions to proactively follow up on user ideas, celebrate account engagement, and assign a community manager.
Campaigns
Automated emails triggered by account and user segments to welcome new users to the community and engage inactive community members.
Request Demo
Totango
August 10, 2023
The content in this SuccessBLOC provides a valuable overview of your customer engagement, allowing you to gain insights into how and when your team interacts with customers. This information is crucial for understanding the level of customer involvement and the effectiveness of your customer engagement strategies.
This SuccessBLOC offers insights into the current sentiment of your customers. Understanding sentiment helps determine the overall satisfaction or dissatisfaction of customers based on their feedback and interactions with your team.
Additionally, the SuccessBLOC highlights how your team is managing their portfolio using tasks. By tracking the creation, openness, and overdue status of tasks, you can evaluate the efficiency of task management processes. This enables you to optimize your task management and tracking, streamline workflows, and ensure task completion. By addressing these areas, you can enhance the overall productivity and effectiveness of your team, leading to better customer success outcomes.
Understand Customer Sentiment
Proactively Engage with Customers
Drive Productivity with Task Management
