Bring Intercom conversations into a data table within Totango's account profiles.
With Totango’s Intercom Integration, you can gain incredible visibility into the overall customer experience, while also ensuring that all customer inquiries and needs are met quickly and efficiently. By integrating the customer conversations and data you collect through Intercom with your customer success data in Totango, you are able to see a full 360-degree view of all customer information, including any indicators that the customer’s health may be at risk. Armed with this information, your CSMs are able to proactively help customers resolve problems, answer questions in real-time, and course-correct any issues to bring them back onto the right path.
With this integration you can:
Improve cross-functional visibility into customer interactions and communication to increase retention, renewal, and expansion.
Bring Intercom conversations into a data table within Totango's account profiles.
Automatically connect key customer data from service requests, customer satisfaction ratings, customer health data, and customer success in real-time.
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