Customer Experience Canvas
Design and run, all in one.
Canvas is the no-code, shared visual workspace to manage the entire lifecycle of your customer journeys.
Design and run, all in one.
Canvas is the no-code, shared visual workspace to manage the entire lifecycle of your customer journeys.
Canvas supports every stage of the customer journey, such as onboarding, nurture, or renewals. Get started immediately with ready-to-go templates or customize to fit your business. Unite teams in real time via a shared visual workspace to align, share, activate, and show off customer campaigns and programs.
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Get a holistic view of all organizational activities by arranging each stage of your customer journey with Tracks. This drag & drop tool enables teams to quickly map customer journeys and easily group customer communications and automations together.
Design, build, run, and measure consistent workflows in one place with Canvas. Build task automations and emails with drag & drop cards, then push play. See real-time insights into your customer's experience, then quickly and confidently optimize their journey.
We have over 100 automated campaigns and CSM tasks defined in the digital journey for our EcostruxureIT.com SaaS platform. We were using a web-based graphing tool to visualize and map them into various workflows but it was very time-consuming and tedious, and soon we stopped updating our digital journey drawing. Canvas came to the rescue by providing visualization and authoring capabilities in one place. We are very excited about Canvas, now designing a customer journey is fun and we have an illustration that is always up to date!
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