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Karla Russell, Senior Director,
Customer Success, Monster
Katie Yagodnik, Senior Manager,
Customer Success, Monster
Karla Russell and Katie Yagodnik, Senior Director and Senior Manager of Monster’s Customer Success team, will walk you through the tremendous wins they’ve acquired through their implementation of Totango, including double-digit retention and boosted sales productivity.
In addition to unifying their data for a single view of customers, activating proactive engagement strategies, and rolling out best practice onboarding tactics, the most compelling element to their success was extending Totango and its tools into new territory – a full sales/customer success team integration. See how this strategy extended the customer success mindset to those on the frontlines of customer interaction and took the customer experience to a whole new level.
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