FIRESIDE CHAT
CS experts share how they’re mastering customer-led growth at scale
October 16 @ 10 AM PT | 1 PM ET
CS teams are increasingly being asked to take on larger portions of the overall business pipeline number. This requires air tight collaboration with sales, data that allows CS leaders to forecast with confidence, and processes that help teams scale. All this is in addition to the core mandate of CS, to help customers achieve their goals.
In this fireside chat series, we’ll show you how CS leaders across different industries and org sizes are taking on the challenges of tackling growth and expansion targets in modern revenue orgs. You’ll walk away with actionable strategies for how to:
- Consolidate data across the revenue tech stack to create accurate and achievable forecasts
- Get your sales, CS, and marketing teams working together towards shared goals
- Better enable CSMs to work strategically at scale to delight their customers
Meet our speaker
Vicki Appel was the Vice President of Customer Outcomes at Reputation. Reputation is the only software that manages consumer feedback from acquisition to loyalty. Before Reputation, Vicki held customer success leadership positions at Copado, Oracle and Salesforce, among others.
Register to join our fireside chat
How we stack up in the G2 comparison
Time to Go Live
Totango + Catalyst
3 Months
Gainsight
5 Months
Ease of Admin
Totango + Catalyst
Gainsight
Ease of Setup
Totango + Catalyst
Gainsight
Ease of Use
Totango + Catalyst
Gainsight
Customer Segments
Totango + Catalyst
Gainsight
Customer-led growth starts with software that shapes to your business needs
Built to scale with you as your business grows
Totango scales to support large global companies and fast-growing businesses with enterprise-grade security, governance, and permissions.
Quickly achieve value through best practice programs with one click
At the core of our platform are SuccessBLOCs, prebuilt customer success program templates with industry best practices.
Easy to use across the enterprise, efficient to maintain
Intuitive design and user-friendly interface, plus no professional services or heavy IT involvement is required to start.
What’s a Rich Text element?
What’s a Rich Text element?The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.
The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.Static and dynamic content editing
Static and dynamic content editingA rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!
A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!How to customize formatting for each rich text
How to customize formatting for each rich textHeadings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.
Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.What’s a Rich Text element?
What’s a Rich Text element?The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.
The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.Static and dynamic content editing
Static and dynamic content editingA rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!
A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!How to customize formatting for each rich text
How to customize formatting for each rich textHeadings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.
Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.What’s a Rich Text element?
What’s a Rich Text element?The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.
The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.Static and dynamic content editing
Static and dynamic content editingA rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!
A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!How to customize formatting for each rich text
How to customize formatting for each rich textHeadings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.
Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.What we're known for.
Protecting revenue by guiding customers toward positive business outcomes is the most sustainable path to growth. Totango + Catalyst has earned over 120 G2 badges and industry recognition for our product and thought leadership.
We teamed up to
“build a customer success powerhouse”.
Trusted by the world’s fastest-growing businesses and software giants
Don’t take our word for it, we’ve partnered with our customers to deliver incredible customer experiences and drive results!
63%
50%
67%
+20%
96%
+116%
Integrate with all the tools you already use
Seamlessly connect all sources of customer data to uncover a 360-degree, multidimensional view of your customers.
Enterprise-grade privacy and security your IT team will love
Rest assured that your customer data is safe and secure in Totango while you get to work to reduce customer churn and increase net revenue retention
SOC-2 certified
GDPR compliant
SCIM & SSO supported
Trusted by the world’s fastest-growing businesses and well-established software giants
From Day 1, I always looked at Totango as an innovative platform.
Totango means greater client satisfaction, as well as team member satisfaction.
Great ROI, makes our lives so much easier.
Totango is committed to changing the landscape in the client success industry by providing leading edge technology that allows their clients to make sound business decisions by actioning data.
