CS experts share how they’re mastering customer-led growth at scale

November 6 @ 10 AM PT | 1 PM ET

In this fireside chat series, we’ll show you how CS leaders across different industries and org sizes are taking on the challenges of tackling growth and expansion targets in modern revenue orgs.

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Online/Virtual – Free

Wednesday, November 6, 2024

CS teams are increasingly being asked to take on larger portions of the overall business pipeline number. This requires air tight collaboration with sales, data that allows CS leaders to forecast with confidence, and processes that help teams scale. All this is in addition to the core mandate of CS, to help customers achieve their goals.

In this fireside chat series, we’ll show you how CS leaders across different industries and org sizes are taking on the challenges of tackling growth and expansion targets in modern revenue orgs. You’ll walk away with actionable strategies for how to:

  • Consolidate data across the revenue tech stack to create accurate and achievable forecasts
  • Get your sales, CS, and marketing teams working together towards shared goals
  • Better enable CSMs to work strategically at scale to delight their customers

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Speakers

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Agenda

9:00-9:05 PST

Welcome

Karen Budell, CMO, Totango

9:05-9:15  PST

The next generation of CS
Everything you need to know: new research, new success stories, new paradigms

Alistair Rennie, CEO, Totango
Karen Budell,
CMO, Totango

9:15-9:30  PST

Expanding Totango partnerships & innovation
Deep-dive on Totango's latest innovations and integrations to our CS software

Ravit Danino, SVP of Product, Totango

9:30-9:50  PST

Delivering CS outcomes
The "X" factor—Learn how Waystar leans into CXO partnerships to drive results

Madhavi Bezwada, VP Client Success, Waystar

9:50-10:05  PST

Driving outsized impact with scaled CS
How Extreme Networks uses digital programs to drive business growth

Allie Irvin, Head of CS, Extreme Networks

10:05-10:25  PST

CS hot takes!
Spicy conversation on the most challenging and exciting topics facing the CS industry

Erika Brookes, CMO, Higher Logic
Kristin Hayer, Founder and CEO, The Success League
Peter Armaly, VP of Customer Success, ESG
Chris Dishman, SVP Global CS, Totango

10:25-10:30  PST

Close & Thank You

Chris Dishman, SVP Global CS, Totango

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hosted by:
Kevin O'Came

Shuli Edwards
VP of Customer Success at Aidoc Medical

Kevin O'Came
Kevin O'Came

CS teams are increasingly being asked to take on larger portions of the overall business pipeline number. This requires air tight collaboration with sales, data that allows CS leaders to forecast with confidence, and processes that help teams scale. All this is in addition to the core mandate of CS, to help customers achieve their goals.

In this fireside chat series, we’ll show you how CS leaders across different industries and org sizes are taking on the challenges of tackling growth and expansion targets in modern revenue orgs. You’ll walk away with actionable strategies for how to:

  • Consolidate data across the revenue tech stack to create accurate and achievable forecasts
  • Get your sales, CS, and marketing teams working together towards shared goals
  • Better enable CSMs to work strategically at scale to delight their customers

Featuring leaders from:

Waystar

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Register today

Register to watch on-demand

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hosted by:
Kevin O'Came

Shuli Edwards
VP of Customer Success at Aidoc Medical

Kevin O'Came
Kevin O'Came

Want the basics? Review the 2022 Customer Success Industry & Salary Report.

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FEATURING:
Kevin O'Came

Shuli Edwards
VP of Customer Success at Aidoc Medical

Kevin O'Came
Kevin O'Came
Kevin O'Came
Kevin O'Came