Delight customers from day one with a smooth and efficient onboarding experience.
Manage and improve stakeholder relationships and outcomes.
Invite your customers to join your reference program, engaging them with opportunities to share their voice, celebrating them…
Track Net Promoter Score and manage campaigns and workflows associated with them
Monitor your Lifecycle Incentive Pipeline and ensure compliance with the Cisco Partner Program requirements.
Delight customers from day one with a smooth and efficient onboarding experience
Get a valuable overview of your customer engagement, allowing you to gain insights into how and when your team interacts with customers.
Get instant visibility into customer signals and critical events to help you reduce churn.
Combine one-to-one relationships with a one-to-many community to scale CS and strengthen customer connections.
Understand and improve the health of your customers with multidimensional health.
Onboard high volumes of customers quickly and efficiently
End to end process to help you manage and visualize your Business Reviews.
Easily identify customer expansion opportunities and efficiently manage the upsell process
Increase activation, conversion, and retention of your freemium customers.
Manage and improve stakeholder relationships and outcomes.
Invite your customers to join your reference program, engaging them with opportunities to share their voice.
Implement the right measures and processes to make sure your customers renew their subscription with you.
Improve customer relationships and increase engagement with scalable nurture programs that drive value.
Automate your renewal process to increase customer retention and growth.
Understand the state of your customer base at a glance & take action on performance
Personalize your customers' product adoption experience to ensure use and help unlock additional value
Focus your efforts on the health and adoption of key accounts.
Implement a proactive customer nurture strategy that scales to support thousands of customers.
Surface real-time insights into your entire customer base, all in one place.
Collect customer feedback in various ways to understand and influence customer satisfaction
World-class customer engagement modules for every stage of the journey—pre-built with best practices to help you quickly launch your CS programs.
Define and track goals visually using one or more KPIs
View lists of accounts and users that you can display by different attributes
Visualize trends over time, monitor, and track changes
Store documentation, such as templates and other reference documents
Trigger tasks and automate team workflows and processes to save time.
Stay engaged by automating customer communications
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