Customer Success Glossary

Welcome to our list of common Customer Success terms. Keep up with our continually evolving industry and empower yourself with the latest Customer Success terms, definitions, and knowledge.

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VP of Customer Success

The Vice President of Customer Success oversees the development and implementation of CS strategies, manages the existing customer base and handles the management and growth of the CS team.

VP of Customer Success Responsibilities 

Some of the main responsibilities of the VP of CS include:

  • Driving customer success outcomes
  • Defining and optimizing the customer lifecycle
  • Managing the customer success journey from onboarding and training to renewals and advocacy
  • Measuring the effectiveness of the CS team
  • Driving company-wide alignment on CS strategies and helping to create a customer-centric culture

Learn More About the VP of Customer Success Role

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