Customer Success Glossary

The Chief Customer Officer is typically the highest position in a customer success department and reports directly to the Chief Executive Officer (CEO), though this may vary between companies. The CCO is the voice for the customer and the CS department and is responsible for uniting C-level executives and the rest of the company on customer-centric values.

CCO Responsibilities

Some of the main responsibilities of the CCO include:

• Working with the executive board to create and implement CS strategies, such as customer loyalty programs or CS training programs for employees.
• Championing a customer-centered mindset within the company.
• Unifying customer data to create a comprehensive 360-degree view of customers that is accessible to all team members.
• Building up high-quality, long-lasting customer relationships to boost engagement, advocacy and expansion.

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Learn More

• The Role of a Chief Customer Officer
• How to Structure Your Customer Success Team
• Understanding the Customer Success Team Structure
• How to Become a CCO
• Chief Customer Officer Panel: Championing Customer Success
• Why Every SaaS Company Needs a Chief Customer Officer

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