Hear from Christine Vienna Knific, VP of Customer Success at Wisr on why customer success automation was a must for scaling. Between an explosion of customers and a fresh team, Wisr needed to scale quickly and effectively. This is where Totango steps in with a flexible design and built-in best practices to help any team hit the ground running.
Customer Success Automation, Digital Customer Success
Allie Irvin, Head of CS at Extreme Networks, discusses key strategies for driving impact through scaled customer success initiatives. Explore the importance of building a multidisciplinary customer success team, working cross-functionally with various partners, and reevaluating KPIs for scaled CS.
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With Totango, Waystar managed client success by prioritizing risk in a growing business, successfully reducing churn by 20%.
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Aruba’s one-to-many CS program successfully scaled their customer experience, while maintaining a personalized approach.
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