Totango is the only composable customer success software that provides the building blocks to enable you to scale your recurring revenue model; monitor and analyze customer health; maximize upsells and expansion opportunities; improve customer retention and loyalty; and detect risk sooner and reduce churn.
Designed and developed using customer success best practices, Totango’s ready-to-use templates enable you to hit the ground running so you can:
Automate plays
Trigger tasks and automate team workflows and processes to save time.
Deliver Outcomes
Track your most important KPI’s. Analyze progress, rapidly tune and exceed goals.
Design Customer Journeys
Create a visual representation of each stage of your customer journey that your teams can collaborate and align on.
Share insights
Build and share reports on usage and trends.
Stay organized
Store and share templates, files, and other assets to improve accessibility and efficiency.
Understand your customers
Segment and analyze groups of customers that meet specific criteria.
We’re proudly recognized as the “most implementable” solution with the “highest user adoption” and “high customer satisfaction scores” on G2 and here’s why:
Don’t take our word for it, we’ve partnered with our customers to deliver incredible customer experiences and drive results!
Seamlessly connect all sources of customer data to uncover a 360-degree, multidimensional view of your customers.
Rest assured that your customer data is safe and secure in Totango while you get to work to reduce customer churn and increase net revenue retention