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Did Totango and Catalyst just amp up Customer Success?

March 19 at 12:30 PM PT | 3:30 PM ET

Stop us if you’ve heard this one before. Two Customer Success Platforms walk into a bar…

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Totango and Catalyst

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March 19, 2024

Did Totango and Catalyst just amp up Customer Success?

Stop us if you’ve heard this one before. Two Customer Success Platforms walk into a bar…

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Tuesday, March 19, 2024

Stop us if you’ve heard this one before. Two Customer Success Platforms walk into a bar…

By now, you’ve likely heard about the merger of Totango and Catalyst. It caught many in the Customer Success community by surprise despite the long-running predictions of some analysts for consolidation in the Customer Success Platform space.

Since we partner with both companies, we were pleased to see that the announcement was met with almost universal applause in the business world. We think some of the excitement is because the merger signals an acknowledgment that Customer Success has a significantly larger role to play in the Go-To-Market and revenue pursuit story for most companies. We’ve been advocating for that for a long time and so we’re very curious to see how things will roll in the combined company.

And so, to probe that revenue topic a bit, Peter Armaly, VP of Customer Success with ESG, thought it would make sense to invite Edward Chiu, CEO of Catalyst, to return to the show and join him in a conversation with Michael Harnum, CEO of ESG.

Please join us for this conversation on Tuesday, March 19 at 3:30pm ET.

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Speakers

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Agenda

9:00-9:05 PST

Welcome

Karen Budell, CMO, Totango

9:05-9:15  PST

The next generation of CS
Everything you need to know: new research, new success stories, new paradigms

Alistair Rennie, CEO, Totango
Karen Budell,
CMO, Totango

9:15-9:30  PST

Expanding Totango partnerships & innovation
Deep-dive on Totango's latest innovations and integrations to our CS software

Ravit Danino, SVP of Product, Totango

9:30-9:50  PST

Delivering CS outcomes
The "X" factor—Learn how Waystar leans into CXO partnerships to drive results

Madhavi Bezwada, VP Client Success, Waystar

9:50-10:05  PST

Driving outsized impact with scaled CS
How Extreme Networks uses digital programs to drive business growth

Allie Irvin, Head of CS, Extreme Networks

10:05-10:25  PST

CS hot takes!
Spicy conversation on the most challenging and exciting topics facing the CS industry

Erika Brookes, CMO, Higher Logic
Kristin Hayer, Founder and CEO, The Success League
Peter Armaly, VP of Customer Success, ESG
Chris Dishman, SVP Global CS, Totango

10:25-10:30  PST

Close & Thank You

Chris Dishman, SVP Global CS, Totango

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hosted by:
Kevin O'Came
Kevin O'Came
Kevin O'Came

Stop us if you’ve heard this one before. Two Customer Success Platforms walk into a bar…

By now, you’ve likely heard about the merger of Totango and Catalyst. It caught many in the Customer Success community by surprise despite the long-running predictions of some analysts for consolidation in the Customer Success Platform space.

Since we partner with both companies, we were pleased to see that the announcement was met with almost universal applause in the business world. We think some of the excitement is because the merger signals an acknowledgment that Customer Success has a significantly larger role to play in the Go-To-Market and revenue pursuit story for most companies. We’ve been advocating for that for a long time and so we’re very curious to see how things will roll in the combined company.

And so, to probe that revenue topic a bit, Peter Armaly, VP of Customer Success with ESG, thought it would make sense to invite Edward Chiu, CEO of Catalyst, to return to the show and join him in a conversation with Michael Harnum, CEO of ESG.

Please join us for this conversation on Tuesday, March 19 at 3:30pm ET.

Register Now

Featuring leaders from:

Waystar

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hosted by:
Kevin O'Came
Kevin O'Came
Kevin O'Came

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