New Totango User
Certification track for anyone new to Totango who manages accounts (such as a CSM) or who manages a team (such as a Director).
Not sure where to start? This learning path includes courses for Success Manager certification. Complete courses in any order, and earn badges as you go!
Tip: Some courses may appear in multiple learning paths.
You’ll be able to:
- Navigate Totango and understand core concepts
- Develop a daily workflow within Totango
- Empower customers to improve their business performance
- Monitor and elevate own performance
Navigating Totango
Discover Totango as a new user! Learn what Totango can do and the key features that power your customer success operations.
29 min
Managing a Portfolio in Totango
Learn how to develop a daily workflow in Totango! Stay on top of notifications and tasks, and apply best practices for managing your portfolio of accounts.
28 min
Leading Customers to Success in Totango
Collaborate with your customers! Help customers achieve their objectives and learn tips for elevating your mutual success.
25 min
Improving Your Performance in Totango
Monitor and elevate your performance in Totango! Learn how to use the Team Spotlight to prioritize work activity, advise team members, and make strategic decisions together.
21 min
User Certification Exam
Obtain your Totango Success Manager Certification! Requires completion of all courses in the "New Totango User" learning path.
30 min