The 2022 Customer Success Industry & Salary Report

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Ever since Totango launched the Customer Success Industry & Salary Report nine years ago, we’ve seen just how indispensable customer success has become to companies in nearly every industry. 

In the 2013 edition, customer success had only recently emerged on the scene and 13% of survey respondents stated that there was an unclear definition and understanding of the customer success role. Fast-forward to 2022 and wow, things have changed! 

Download the 2022 Customer Success Industry & Salary Report to see where we stand as an industry now!

Download 2022 Customer Success Industry & Salary Report

Download 2022 Customer Success Industry & Salary Report

Successful Customer Onboarding

01

Identify Key Performance Indicators for Onboarding

02

Put the Right Processes in Place

03

Get Visibility Into Customer Status

04

Complete Key Milestones Within a Desired Timeframe

05

Create Just the Right Program to Drive Adoption

06

Analyze Bottleneck Reports

07

Create a Usage Report and Adoption List

08

Measure Onboarding Results

09

Perform Regular Check-ins with Customers

Successful renewals & Upsells

01

Motivations for Renewal

03

Getting Customers to Renew

03

Expanding the Relationship with Upsell

Download 2022 Customer Success Industry & Salary Report