When working on a team, it can be a challenge to get everyone on the same page. Fortunately, Totango has built in collaboration tools to keep everybody working together.
Kristen Hallas, Senior Manager of Customer Success at Monster, goes over her experience using Totango to getting insights on her CS team’s performance as a whole as well as individual team members. Kristen then goes on to talk about her experiences of using these insights to make her feedback and communication more efficient and more applicable for her team.
This video will go over:
With Totango, you can better understand what’s working with your CS teams, and what needs extra attention. With more nuanced insights, you can have better feedback, and with better feedback, that translates to your team’s performance.