Increasing Trust with Key Accounts through Outcome Success Plans

Get a deep dive into Outcome Success Plans and walk away with specific steps you can take to optimize your alignment and engagement with your customers.

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Totango and Catalyst

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Online/Virtual – Free

Thursday, May 21, 2020

Outcome Success Plans increase trust, alignment and transparency between you and your customers by enabling you to digitally capture your mutual goals and the action plan against those goals. Share the progress of your agreed-to Outcome Success Plan live in a customer portal so your customers can instantly see the latest status of the Plan and collaborate with you to achieve those mutual goals.

Join Vijay Rao, Director of Product at Totango on May 21, at 11am PT | 2pm ET for a deep dive into Outcome Success Plans and walk away with specific steps you can take to optimize your alignment and engagement with your customers.

In this webinar you will learn:

  • How to build and manage Outcome Success plans for your key accounts to help customers achieve their goals. How to gain alignment on goals and the steps to reach those goals.
  • How your real-time Outcome Success Plan portal increases trust, alignment and transparency between you and your customers


Can’t make the webinar? Still complete the registration so we can send you a recording following the event.

Register to Watch

Speakers

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Agenda

9:00-9:05 PST

Welcome

Karen Budell, CMO, Totango

9:05-9:15  PST

The next generation of CS
Everything you need to know: new research, new success stories, new paradigms

Alistair Rennie, CEO, Totango
Karen Budell,
CMO, Totango

9:15-9:30  PST

Expanding Totango partnerships & innovation
Deep-dive on Totango's latest innovations and integrations to our CS software

Ravit Danino, SVP of Product, Totango

9:30-9:50  PST

Delivering CS outcomes
The "X" factor—Learn how Waystar leans into CXO partnerships to drive results

Madhavi Bezwada, VP Client Success, Waystar

9:50-10:05  PST

Driving outsized impact with scaled CS
How Extreme Networks uses digital programs to drive business growth

Allie Irvin, Head of CS, Extreme Networks

10:05-10:25  PST

CS hot takes!
Spicy conversation on the most challenging and exciting topics facing the CS industry

Erika Brookes, CMO, Higher Logic
Kristin Hayer, Founder and CEO, The Success League
Peter Armaly, VP of Customer Success, ESG
Chris Dishman, SVP Global CS, Totango

10:25-10:30  PST

Close & Thank You

Chris Dishman, SVP Global CS, Totango

Register today to watch

Register today

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hosted by:
Kevin O'Came

Vijay Rao
Director of Product, Totango

Kevin O'Came
Kevin O'Came

Outcome Success Plans increase trust, alignment and transparency between you and your customers by enabling you to digitally capture your mutual goals and the action plan against those goals. Share the progress of your agreed-to Outcome Success Plan live in a customer portal so your customers can instantly see the latest status of the Plan and collaborate with you to achieve those mutual goals.

Join Vijay Rao, Director of Product at Totango on May 21, at 11am PT | 2pm ET for a deep dive into Outcome Success Plans and walk away with specific steps you can take to optimize your alignment and engagement with your customers.

In this webinar you will learn:

  • How to build and manage Outcome Success plans for your key accounts to help customers achieve their goals. How to gain alignment on goals and the steps to reach those goals.
  • How your real-time Outcome Success Plan portal increases trust, alignment and transparency between you and your customers


Can’t make the webinar? Still complete the registration so we can send you a recording following the event.

Featuring leaders from:

Waystar

Read the transcript

Register today

Watch Now
hosted by:
Kevin O'Came

Vijay Rao
Director of Product, Totango

Kevin O'Came
Kevin O'Came

Want the basics? Review the 2022 Customer Success Industry & Salary Report.

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FEATURING:
Kevin O'Came

Vijay Rao
Director of Product, Totango

Kevin O'Came
Kevin O'Came
Kevin O'Came
Kevin O'Came